Ecommerce branding that gets you taken seriously before anyone reads a word.

Brand is not a logo exercise. It is the reason a stranger trusts a checkout page enough to type a card number into it, and the reason a repeat customer chooses you at the same price.

What we do

What our ecommerce branding work covers.

Positioning

What you are for, who you are for, and what you are deliberately not. Written down and used.

Visual identity

Marks, type, colour and rules that hold up across an advert, a page, a parcel and an email.

Messaging and tone

The sentences the business uses about itself, so every channel is not inventing them again.

Application

Guidelines that a designer, a marketplace listing and a junior copywriter can all follow without you.

What we measure

How we score branding for an ecommerce store.

Every component in the Engine is scored out of 100 against its goal. These are the numbers Branding is judged on.

Branded search volume
The clearest signal that people are looking for you by name.
Direct traffic share
How much of the business is not rented from a platform.
Conversion rate on cold traffic
Where trust either exists or does not.
Repeat purchase rate
A brand people remember is a brand they return to.

Where it sits

Branding is one component of a system.

Section 2 · Website & Branding Performance

Branding sits in Website & Branding Performance, the second section of the Engine. It is the hardest component to score and the easiest to dismiss, which is exactly why it is often the constraint in businesses whose numbers look fine everywhere else.
The Ecommerce Engine™ Three sections, each limited by the one before it
Two members of The Obsidian Co. team reviewing an ecommerce account together.

We will not sell you Branding because you asked for it. If the diagnosis says the constraint is somewhere else, we will tell you that instead, and we will say so in week one rather than in month six.

Questions

Branding for ecommerce, asked and answered.

Does branding actually affect ecommerce sales?

It shows up in three measurable places: conversion rate on cold traffic, branded search volume, and repeat purchase rate. If a brand exercise cannot move any of those, it was decoration.

Is branding worth it for a small online store?

Positioning is, immediately, because it costs nothing to decide who you are for. A full identity rebuild is worth it once paid acquisition is working and the constraint has moved to trust rather than reach.

How is this different from a logo design?

A logo is one output. The work is deciding what the business is for, who it is for, what it will not do, and then making every advert, page, email and parcel say the same thing.

Can you rebrand without hurting our existing rankings and customers?

Yes, if it is sequenced properly. The risk in a rebrand is almost never the design. It is the redirects, the marketplace listings and the customers who no longer recognise the parcel.

Find out whether Branding is what is actually holding you back.

Four weeks, no fee, and a diagnosis of the whole Engine in week one.

The rest of the Engine

The other components we run.